Credit Expiry & Refund Policy

1. Introduction

This Credit Expiry & Refund Policy explains how lead credits are purchased, stored, used, and managed within Sales Lido Ai. By purchasing credits or using paid platform features, you agree to the terms outlined below.

2. Credit Purchases

Sales Lido Ai operates using a prepaid credit system. Credits may be purchased through the platform and used to access eligible premium features and services.

Purchased credits are allocated to your account following successful payment processing and billing verification.

3. Credit Usage

Credits may be consumed when accessing paid functionality, generating leads, enriching business data, using outreach tools, or utilising other premium platform features.

The number of credits required for specific features may change as the platform evolves. Any such changes will be reflected within the platform at the time of use.

4. Credit Expiry

Unless otherwise stated at the time of purchase, purchased credits do not expire while your account remains active and in good standing.

Sales Lido Ai reserves the right to introduce future expiry periods for promotional, bonus, trial, or complimentary credits. Any such expiry conditions will be clearly disclosed when those credits are awarded.

5. Non-Transferable Credits

Credits have no cash value, are non-transferable, and may not be sold, exchanged, assigned, or transferred between accounts unless expressly authorised by Sales Lido Ai.

6. Refund Policy

Purchased credit packs are generally non-refundable once credits have been allocated to your account, subject to applicable legal rights and the exceptional circumstances described below.

Once credits have been allocated to an account, they are considered delivered and available for use.

A return of credits used on a lead restores credits to your Sales Lido account. It is not a cash refund of the credit pack purchase.

7. Lead verification and delivery failures

Email verification reduces the risk of sending to an invalid address but cannot guarantee that an email will be delivered. A previously verified address may later reject a message.

• If a lead has no usable verified contact address, or an eligible processing failure occurs before its first outreach draft is created, the available Delete and refund option returns that lead’s acquisition credits.
• If the first outreach email is accepted for sending but a matched delivery notice confirms that the recipient address does not exist, the available Delete and refund option returns all credits charged specifically to that lead up to the failure. This includes acquisition, verification, drafting and sending charges where they were incurred. Credits already returned for a send are not returned again.
• If a send attempt fails before the sending server accepts the email, its send credit is returned where Sales Lido can confirm that delivery was not accepted. For a temporary 451 server error on the first email, you may request additional attempts. After ten user-requested retries fail without an accepted email, the Delete and refund option becomes available alongside Try sending again. It returns all credits charged specifically to that lead, including research, verification, drafting and sending where incurred, less credits already returned. Other temporary, unclear, or unrelated send failures do not automatically qualify for a full lead refund.

The confirmed invalid-address option applies to the first sent outreach email, where the failure notice can be matched to that email and names the failed address. It is unavailable after a lead has replied or another outreach email has been sent. The credit amount shown with the option is checked again when you confirm deletion. Deletion is permanent, and an eligible lead can only be refunded once through this process.

8. Exceptional Refund Requests

Sales Lido Ai may, at its sole discretion, consider refund requests in exceptional circumstances, including:

• Duplicate payments
• Technical billing errors
• Fraudulent transactions
• Incorrect credit allocation caused by platform error

These requests are considered separately from the lead credit returns described in section 7. We may require information to verify a request. Nothing in this policy limits rights that cannot lawfully be excluded.

9. Chargebacks & Payment Disputes

Initiating a chargeback or payment dispute does not automatically entitle a user to retain purchased credits or continued platform access.

Accounts subject to payment disputes may be suspended while the matter is investigated and resolved.

10. Billing Records

Sales Lido Ai maintains billing records, transaction histories, credit allocation records, and invoice records for operational, accounting, fraud prevention, and legal compliance purposes.